<aside> 🚇 On this page: Step-by-step instructions to unlock the diagnostic survey add-on.

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Overview

The Diagnostic Survey Add-on is an upgrade feature that has to be purchased separately, independent of the main subscription plans.

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Try the Diagnostic Survey Add-on

Newly registered Orgnostic users get full access to the Diagnostic Survey Add-on as part of their 14-day trial.

Once the trial expires, you won’t be able to send additional surveys. However, the data you collect during the trial will remain accessible on the Story page.

Purchase the Diagnostic Survey Add-on

You can purchase the Diagnostic Survey Add-on separately at any point, regardless of whether you’re currently subscribed to a paid or a free plan.

  1. In the upper-right corner of the screen, click your name to open the drop-down menu, then go to My Profile
    1. TIP: This is just one of several ways to unlock the add-on. It makes no difference whether you initiate the purchase through the My Profile page, as described here, or by clicking a call to action from anywhere else in the app, the pricing and the functionality remain the same.
  2. Scroll down to the Pricing Plans section

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  1. Click Learn more (a pop-up window with a purchasing form will open)

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  1. Fill out and submit the form
  2. Once we process your request and unlock the add-on, you will be able to access the survey selection from your Home screen, under the Collect tab, inside the Send Surveys drop-down menu.

The Pricing section in My Profile will also reflect that your subscription now includes the add-on.

<aside> 🚇 Additional resources and next steps